# WildTrack-SA Privacy Policy

WildTrack-SA (“WildTrack-SA”, “we”, “us”, or “our”) provides map, wildlife sighting, route, gallery, lodge, notification, and support features for users of the WildTrack-SA app and related services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you use the WildTrack-SA app and related services.

## 1. Who We Are

WildTrack-SA is the developer and operator of the WildTrack-SA app.

If you have any privacy, account, or data-related questions, you can contact us at:

support@wildtrack-sa.co.za
info@wildtrack-sa.co.za

## 2. Scope of This Policy

This Privacy Policy applies to the WildTrack-SA mobile app and related services.

It does not apply to third-party services, websites, or apps that may be linked to from within WildTrack-SA. Those third parties may have their own privacy policies and terms.

## 3. Information We Collect

Depending on how you use the app, we may collect the following information:

### 3.1 Account Information
We may collect:
– your email address
– your user ID
– your sign-in method, such as email/password or Google sign-in

### 3.2 Profile Information
We may collect information you choose to add to your profile, such as:
– first name
– last name
– phone number
– city
– optional social media handles or other profile details

### 3.3 Location Information
When you enable location-based features, we may collect:
– your precise device location
– related timestamps
– map-related context needed for app features

Where relevant to a feature, we may also process movement-related data such as heading or speed.

### 3.4 Content You Submit
We may collect content you choose to upload or submit, including:
– wildlife sightings
– reports or incident submissions
– photos
– comments
– support messages
– feedback

### 3.5 Device, App, and Notification Information
We may collect technical information such as:
– push notification token
– notification preferences
– app install identifier
– device platform
– operating system version
– app version
– build number

### 3.6 Diagnostics and Analytics
To maintain and improve the app, we may collect:
– crash logs
– error logs
– sync failure logs
– support diagnostics
– app usage and performance data

## 4. How We Use Information

We use information collected through WildTrack-SA to:
– create and manage user accounts
– authenticate sign-in and account access
– provide app features and services
– enable map, sighting, gallery, lodge, route, report, and notification functionality
– save user settings and preferences
– respond to support requests and feedback
– investigate bugs, crashes, sync issues, and technical problems
– improve app quality, safety, performance, and reliability
– detect misuse, abuse, fraud, or security issues
– comply with legal obligations and enforce our terms and policies

## 5. How We Share Information

We do not sell personal information.

We may share information with service providers that help us operate the app and related services. These may include providers for:
– backend services
– authentication
– database and storage
– analytics
– crash reporting
– push messaging
– sign-in services

These providers may include Supabase, Firebase, and Google, depending on the features you use.

We may also disclose information where reasonably necessary to:
– comply with applicable law or legal process
– protect users, the public, or our services
– investigate fraud, abuse, or misuse
– enforce our terms, policies, or rules

## 6. Permissions and User Choices

The app may request access to certain device permissions depending on the features you use, including:
– location
– photos or media
– notifications

You can manage many permissions in your device settings. If you choose not to grant a permission, some features of the app may not function properly or may have limited functionality.

## 7. Data Retention

We retain personal and app data only for as long as reasonably necessary to:
– provide and operate the app
– maintain user accounts and app features
– protect security and system integrity
– investigate abuse, fraud, or misuse
– resolve disputes
– comply with legal, regulatory, or operational requirements

Deleted or removed content may be retained for a limited period where reasonably necessary for security, moderation, abuse prevention, legal compliance, dispute resolution, or technical integrity.

## 8. Account and Data Deletion

You may request deletion of your WildTrack-SA account and associated data by contacting:

support@wildtrack-sa.co.za

Where available, signed-in users may also be able to request account deletion through the app.

Please note that some information may be retained for a limited period where required for legal, security, fraud prevention, abuse prevention, or evidentiary purposes.

## 9. Security

We use reasonable technical and organizational measures to protect personal information and app data.

Information transmitted between the app and backend services is protected using appropriate network security measures. Access to backend systems is limited based on role and operational need.

No method of transmission or storage is completely secure, but we take reasonable steps to reduce risk and protect the information we process.

## 10. Children’s Privacy

WildTrack-SA is not directed specifically to children under the age of 13 unless expressly stated otherwise in the relevant app store listing or product materials.

If you believe that a child has provided personal information improperly, please contact us so that we can investigate and take appropriate action.

## 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be posted on the relevant policy page, and the updated effective date will appear at the top of this Privacy Policy.

## 12. Contact Us

If you have any questions about this Privacy Policy or how WildTrack-SA handles personal data, contact us at:

support@wildtrack-sa.co.za
info@wildtrack-sa.co.za